Terms of trade and service policy
Attha Academy’s policy position with regard to e-commerce and customer relations is stated herein. Three broad areas of concern are identified. They are:
- Payment, Data & Security
- Delivery of Products & Services
- Refunds & Returns
These broad policy areas are covered in detail below:
Payment, Data & Security
Attha Academy takes seriously those concerns relating to payments, privacy, and security as they relate to commerce generally and e-commerce (that is, commerce over the internet) in particular. Here, this policy statement addresses the following:
- Payment & Title Retention
- Data Privacy
- Data Security
These aspects of e-commerce are covered in detail below.
Order, Payment & Title Retention
Attha Academy endeavours to make purchasing its products/services on the internet as convenient and efficient as possible. To this end, we offer the following order & payment options.
Orders & Payments: Orders for products/services can be made in several ways. The order options are:
- Email order
- Web order
Furthermore, whatever way we receive an order, that order is not processed and filled until a payment in full is received and verified by us. The payment options are:
- Agreed Payment Plan via Attha Academy website
- Money transfer direct to Attha Academy's Bank Account via website payment gateway
- Credit card or EFT using options: PayPal, Stripe, Google Pay via website payment gateway
Important: Do not send cash by mail. Mail services are not our responsibility and are not secure.
Retention of Title: Right and Title to the product(s) and/or services supplied by Attha Academy will only pass to the Buyer upon receipt of payment in full of the amount of purchase including any and all associated taxes and charges to Attha Academy.
Payment/Customer Data Privacy
Attha Academy takes customer privacy very seriously and we understand the importance of maintaining the privacy of our customers. Attha Academy gathers basic personal and financial information; however, we do not sell, trade, or make available any customer information to any 3rd party, except where required by law. Our hosting providers also employ added layers of security and procedures to protect all our and your information from unauthorized access. See our Privacy Policy for more details.
Customer/Payment Data Security
Attha Academy takes seriously the security of payment and customer data.
E-commerce, Servers, and Data Storage: Your data is securely stored on encrypted servers. Credit card numbers are not recorded on our system. Your data and credit card information reside within our financial services provider’s systems, such as PayPal, and all transactions are processed using 128-bit SSL encryption technology. Attha Academy will retain your basic contact information such as name, address, and contact details for customer support and ongoing customer sale purposes. This information is held securely on our servers and will not be sold or passed on to any 3rd party without your express permission in writing. Attha Academy’s order page encrypts your credit card number prior to transmission over the Internet using secure socket layer (SSL) encryption technology. This technology works best when the site is viewed using most modern web browsers.
E-commerce, Data Transmission, and “Cookies”: Attha Academy uses PayPal, Stripe and Google Pay systems as payment options over the internet. The policy for the transmission of information relating to e-commerce is posted on and can be viewed by visiting the service provider of choice that you used via our website, example: PayPal website, www.paypal.com.
A “Cookie” is a small harmless file stored on your computer, which gives you a numeric user ID and stores basic information. Attha Academy uses cookies to inform us that you are an existing or prior customer and to provide certain features to you, but we do not store any personal information (other than the information that is essential to provide predictions, readings, and other services) or financial information about you using cookies. Most web browsers automatically accept cookies, but you can also instruct your browser to prevent the use of cookies. However, if you disable this feature, certain aspects of Attha Academy.com may not function properly.
Delivery of Products & Services
Once payment is received from a customer for one or more products/services, Attha Academy endeavours to deliver them as quickly as possible. Our policy position on product/service delivery covers the following areas:
- Processing & Handling Orders
- Export Restrictions
- Shipping
These aspects of the delivery of products/services are outlined below.
Processing & Handling Orders
Attha Academy endeavours to handle all orders in a timely manner and not inconvenience its customers. Our policy position on order processing and export restrictions are outlined below.
a. Automatic Orders (by electronic download): These are processed immediately (within a few minutes). You will receive an order email confirming your order has been processed along with instructions on how to download and apply your automated service.
b. Physical Orders that can be Processed and Filled: Usually, an order begins to be processed and filled within a 24-48 hour time-frame.
c. Physical Orders that Can’t Be Processed and Filled: Occasionally, an order begins to be processed but cannot be filled within the 24-48 hour time frame. Examples of conditions that can cause this to occur include:
- Payment not received.
- Inventory is temporarily out-of-stock.
- Server is down.
- Difficulties relating to payment or communication gateways.
- A Force Majeure situation.
These conditions are not common but can occur occasionally; and some of them are beyond the control of Attha Academy. Such conditions impede the processing and filling of orders. If Attha Academy cannot fill an order for any reason, we will notify you within 48 hours by email and ask how you would like to proceed. Attha Academy will credit back all payments received from your credit card for any order that cannot be filled.
Export Restrictions
Attha Academy does not apply any export restrictions; and to its knowledge, there are no restrictions applied to the export sales of Attha Academy’s products and services worldwide.
Shipping of Physical Products
Once Attha Academy receives your order, we will process the order and arrange to have it shipped by an accredited Freight Company to the address indicated in the order. Attha Academy will be bound by the Freight Company’s International and Domestic terms and conditions of transport, including time frames. Attha Academy will endeavour to ship the goods within two (2) business days of receipt of your payment. Business days are Monday to Friday (9am-5pm) excluding public holidays in Australia. You will be advised by email within two (2) days of any delays or if a backorder exists.
A commercial invoice will be enclosed with every shipment, but we also recommend that you retain a copy of the email payment notice and/or the order verification page as a temporary receipt as evidence of purchase and for any inquiry purposes prior to delivery.
International Shipments: International shipments may incur added taxes and/or duties upon arrival into the country of destination. The amount charged will depend on the destination of the shipment. As the customer, you are responsible for the payment of any local taxes and duties that are applied by customs. Please be aware that customs policies vary widely from country to country; you should contact your local customs office for further information.
Packaging and Labelling: Proper packaging and labelling are crucial to prevent damage during transit and ensure smooth customs clearance. Attha Academy uses sturdy packaging materials and clear, compliant labelling to enhance the safety and efficiency of international shipments.
Documentation and Compliance: Each country has its own set of import and export regulations. It is essential to ensure that all shipping documentation, such as commercial invoices, packing lists, and certificates of origin, are accurate and compliant with the laws of the countries you are shipping to and from. Attha Academy ensures all necessary documentation is included with your shipment to avoid delays and additional costs.
Refund of Payments
Attha Academy will supply you, our customer, with a full refund or exchange if the goods you receive are faulty or do not function in the way they are intended. All refunds are subject to notification to Attha Academy in writing to atthaacademy@gmail.com within 5 business days of receipt of the goods. If the refund is approved, it will be made directly to your nominated Credit Card account or other form of payment account.
A refund will not be issued in the following circumstances:
- Where no proof of purchase is offered or the proof offered is questionable or not verifiable.
- The customer simply changes their mind.
- The customer finds similar goods cheaper elsewhere.
- The goods were damaged after the purchase, unless the damage is a result of the normal, recommended use of the goods.
Return of Goods
Simply email Attha Academy to obtain a Return Authorization Code; it is essential that you provide full details of your original order, i.e., order ID, order date, your name, your email address, your mailing address, and a brief but clear statement outlining the problem with the product.
Packing and Sending Your Return: Depending on the product, pack the item in a padded post bag or a “computer disk/photo mailer” pack, marked with our return address. All damaged goods remain your responsibility unless receipt was declined by you due to damage in transit. The cost of postage and/or freight is for the account of the buyer. We do not accept COD delivery for returns.
Documents: You must include the original shipping document that you received with your original order. This will aid us in speeding up the refund/return process. In addition, you must send back the purchased goods – please contact us by email to be provided the return shipping address.
Attha Academy
Customer Service Team
